Archive for the ‘Company News’ Category

Eight things to do for our Eighth Birthday Sale

November 4th, 2013 by

Appliances Online is eight years old!  And we're celebrating with our annual Birthday Sale - just in time for the upcoming holiday party season! Artist's depiction of the Appliances Online team at the end of each year. In case you need some inspiration for how you can get the most out of this sale, here are eight ways you can put our appliances to good use for a ... Read more

Online Retail Industry Awards – we’re finalists again!

July 15th, 2013 by

Appliances Online was recently announced as a finalist for the 2013 Online Retail Industry Awards! As a pioneer of online retail, Appliances Online is thrilled to be nominated. This year we are finalists in three categories: •    Best Pure-play Online Retailer •    Best Customer Experience •    Best Online Retail Marketing Initiative Additionally, our founder (and CEO of the Winning Group) John Winning has been nominated for the Industry Recognition Award ... Read more

Meet the Appliances Online Customer Support Team

March 27th, 2013 by

Pictured: David 'Hoddo' Hodgson and Dugald MacLeod – Customer Support Consultants, Appliances Online. With over twenty years of appliance industry experience between them, Hoddo and Dugald are the first point of contact for anyone seeking advice about buying appliances. Over the phone, Hoddo and Dugald provide product information so that our customers can get the right products to suit their needs and their budget. They also help ... Read more

“Appliances Online” Email Scam Alert

March 25th, 2013 by

Unfortunately, this morning we were made aware of an issue where Australians were receiving an email containing a purchase receipt which appeared to be coming from Appliances Online. This email contains a virus and should not be opened. We have determined that these emails are coming from another country. The Appliances Online email database has not been compromised. The email asks the customer to print out the purchase ... Read more

Appliances Online donates to renovation of hospital accommodation

March 25th, 2013 by

After several long months of renovating, a $100,000 refurbishment of the Sydney Children's Hospital ICU Parent Hostel was officially unveiled last week (March 18) - and Appliances Online was there to help. The mammoth makeover was the brainchild of Brooke Hulsman and her husband Lee, who wanted to honour the memory of this 10-month-old son Lachlan. Brooke and Lee sadly lost their son in August 2011 after he ... Read more

Meet the Appliances Online Team: Kate & Jordan

March 22nd, 2013 by

Pictured: Kate Turner & Jordan Turner – Order Fulfilment Manager and Customer Support Consultant (Email & Live Chat), Winning Group. Always cheerful, this brother and sister team works together to make sure our customers are looked after. Jordan's role is to provide product information and assistance via the live chat function of our website – which enables people to talk to our customer support team in real time. ... Read more

Meet the Appliances Online Customer Experience Team

March 21st, 2013 by

Pictured: Jay Coleing and Sally Boileau – Customer Experience Consultant and Customer Experience Manager. The Customer Experience Team at Appliances Online is dedicated to listening and responding to customer feedback. Sally and Jay – who also happen to be aunt and niece, are responsible for fixing up problems for our customers, and making sure everything runs smoothly.    "If an Appliances Online customer ever experiences a problem, my ... Read more

Meet the founders of Appliances Online

March 20th, 2013 by

Pictured: Peter Harris and John Winning – General Manager and CEO of Appliances Online. Friends since childhood (they grew up two doors down the road from each other), John Winning and Peter Harris have seen Appliances Online grow from a small start-up located in the back of a warehouse, to a thriving company with warehouses located all over Australia.   "Back in the early days it was a ... Read more

Appliances Online’s Valentines: love letters from our customers

February 6th, 2013 by

On a first date, one question you will always get asked is: "What do you do for a living?" Lucky for me, whenever I tell people I work for Appliances Online, they always say: "I LOVE your company!" Which I think is a pretty positive way to begin a relationship! So if you have a hot date this Valentine's Day, I recommend that you tell them you work ... Read more

Appliances Online New Year Sale extended until Monday!

February 1st, 2013 by

We hope that you’ve all enjoyed the Appliances Online New Year Sale.  From the first day of January right up until its last, we offered discounted deals on all kinds of household appliances for the kitchen and laundry. But wait – you missed out?  Couldn’t get online in time?  Were away on holiday for the month and only heard about the sale just now? Well, you’re in luck… The ... Read more

BIRTHDAY SALE: Birthday traditions around the world

November 12th, 2012 by

Its Appliances Online's birthday, and we're taking the opportunity to look at how this annual celebration is recognised around the world. From the type of food eaten to the presents given, not everyone celebrates birthdays in the same way. Candles While most of us dread the thought of more and more candles appearing on our birthday cakes annually, have you ever stopped to think about why we use them ... Read more

Winning Group opens Adelaide warehouse

August 31st, 2012 by

The Winning Group continues to blossom, extending its reach with a new Appliances Online warehouse opening in Adelaide recently. A vast number of South Australian residents will now be able to enjoy free next day delivery, free connection of many products, free removal of all disconnected appliances and customer support 16 hours a day, seven days a week. According to Appliances Online general manager Peter Harris, the new warehouse means that ... Read more

Appliances Online expands free delivery areas

August 7th, 2012 by

Have you ever clicked through an online purchase, excited about getting the best deal possible, only to have your heart sink when you see the cost of delivery? While shopping online has its advantages, factors such as delivery time and cost can act as a deterrent for some customers. Another factor many online consumers consider is their distance from the central business district in each state. And those ... Read more

Handy Crew celebrates its first birthday!

August 2nd, 2012 by

Happy Birthday Handy Crew! It’s hard to believe 12 months has flown by and Handy crew is celebrating its first year as part of the Winning Group. Despite a few extra grey hairs and worry lines, general manager of Handy Crew Cameron Wotton is ecstatic about the growth of the company he overlooks. Below is an interview with Cam detailing the highlights from the year. Congratulations on celebrating one year – ... Read more

Your Chance To Win One of Four Energy-Efficient Fridges!

July 3rd, 2012 by

Appliances Online and Electrolux are joining forces to help the charity 1 Million Women take action against climate change with a competition that puts four environmentally-friendly fridges up for grabs.  1 Million Women is an organisation dedicated to helping Australian women live more sustainably on a daily-basis – each member taking on the challenge of cutting one tonne of carbon pollution from their lives over 12 ... Read more