“Appliances Online” Email Scam Alert

March 25th, 2013

Unfortunately, this morning we were made aware of an issue where Australians were receiving an email containing a purchase receipt which appeared to be coming from Appliances Online. This email contains a virus and should not be opened.

We have determined that these emails are coming from another country. The Appliances Online email database has not been compromised.

The email asks the customer to print out the purchase receipt as per the image below. Please do not open this email or any attachments, as this is a virus.

This is what the scam email looks like:

How to determine you are receiving a legitimate email from Appliances Online

When you purchase a product from Appliances Online we email you a receipt. There are two ways to determine that the purchase receipt email came from us:

1. Our emails will INCLUDE your name, what items you have purchased, and your billing and shipping address information.

2. Our emails will NEVER include attachments.

This is what our emails look like:

Appliances Online will ONLY send an invoice to you directly after your purchase, or upon your request.

The scam email is coming from “salesnoreply@appliancesonline.com.au”, whereas our post sales email is “sales@appliancesonline.com.au” or “despatch@appliancesonline.com.au”.

We are currently investigating this issue and we will keep you informed as more information comes to hand.

Louise Carter

Louise is a writer with a passion for appliances, especially those that involve food. She is particularly fond of ovens because they enable her to make cake. Apart from baking Louise also enjoys listening to alternative music, dying her hair various unnatural colours and writing poetry that has been described (by her Nan) as 'quite nice'. On her appliance wish list is a Hello Kitty toaster and 'Hero' the barking dog-shaped hot dog maker. She lives in Sydney. Google+

6 responses to ““Appliances Online” Email Scam Alert”

Joysey says:

March 25, 2013 at 9:34 pm

Thanks for the information, I got one this morning. it looked exactly as discribed. Glad I found this blog but I want going to open it anyway. What do these people get out of sending these emails?
pierre says:

March 26, 2013 at 7:27 am

Thanks for the warnings, we haven’t purchased anything yet but we will soon. Great service keep up the goodcwork.
John Winning says:

March 26, 2013 at 8:26 am

Hi Joysey – we believe that there is a virus in the attachment.
Drew says:

May 29, 2013 at 12:27 pm

I stupidly opened it and McAffe didn’t stop it although a deep scan did pick it up and cleaned it. It appears to be a Z Bot password stealing Trojan according to McAfee. No other infections were found so I am assuming it was this one.

Cheers
Louise Carter says:

May 29, 2013 at 1:00 pm

Hi Drew, sorry to hear about this. Please let us know if you have any further problems.
Nat says:

May 29, 2013 at 10:17 pm

My husband received this email today (didn’t open the email, realising it was a scam) & I received a phone call too requesting address details. Although my name was not the name on the so called “sales” order.