The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Friendly and helpful
I bought a washing machine from you last week and I just wanted to comment on my experience. I phoned to ask some questions about delivery and was pleased to get through to a person quickly and
without having to make endless choices on the phone keys. All the customer service people that I spoke to were friendly and helpful. The delivery service was excellent. They managed to inform me of
the time they would arrive and managed to keep close to that time. The delivery person did the job efficiently and was not fazed by sorting out a problem with the tap. He tested the machine to ensure it was able to fill and empty and went through the basic use of the machine with me. All the paperwork was done efficiently. So thank you for a good experience and I would buy other products from you. Appliances Online customer, Australia
Best reviews & best prices
My old dryer stopped working on Saturday night. I knew we
were in for a wet week, so I got on the net on Sunday &
found appliancesonline.com.au. Seemed to have the best
reviews & best prices so I ordered my new dryer. I requested
delivery for Tuesday & got my old dryer removed for free.
Fantastic service. Can't get better than this. I have
already recommended you to all my friends & family.Thanks
for real service that seems so hard to find these days. Appliances Online Customer, Australia
Handled so politely and efficiently
To Appliances Online Just writing to thank you for the professional manner in which you handled my order for my new washing machine. From the first contact I had over the phone, which was handled so politely and efficiently, to the delivery which arrived as promised and installed efficiently with the removal of my old machine, I thank you. It was a pleasure dealing with friendly and competent people. If I need any new appliance I will definitely purchase it from your company. Thank you. Lynette,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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