Appliances Online Exchanges & Returns

At Appliances Online, we’re all about providing Legendary Service. So if you change your mind about an appliance, we’ll help make things right.

If you contact us within 14 days of your appliance delivery, you can arrange it to be exchanged for a similar product, or return it for a credit towards your next appliance purchase.

Here's how it works:

  1. Book an exchange/return – Contact us at within 14 days of receiving your product to organise an exchange or credit authorisation. Please note that our team may require photos/serial number of your appliance to confirm its status.
  2. Pack your item – Prepare the item in its original packaging (unless the packaging was taken away on delivery), complete with all original accessories and manuals.
  3. Prepare to send – In the case of a large appliance, we will organise a weekday date for one of our friendly drivers to pick up the product. Otherwise, we’ll send you a prepaid shipping label for you to attach to a return package to send at your local Australia Post Office.
  4. Receive your exchange/credit – Once your returned goods have arrived at an Appliances Online warehouse, they will be inspected by our team and your exchange or credit will be processed - this typically takes an average of 14 days.

And here's the fine print:

If you change your mind about an appliance, it can be exchanged once only. Further free exchanges/returns due to a change of mind are not available for replacement products – please select your replacement items with care!

Products sold under an agency agreement are excluded from this arrangement as they are sold subject to the manufacturer’s terms and conditions. These include products from the following brands: Asko, V-ZUG, Falcon, St George, and Speed Queen.

Credits and exchanges are for the full value of your returned goods only, and do not include the cost of installation services or coupons. Additionally, large appliances which have been installed will need to be disconnected prior to collection.

If you choose to return your appliance for credit with Appliances Online, you will be provided with a store credit of the price of the product returned and will remain on your customer card.

Appliances Online is entitled to charge a restocking fee if the products are not returned like new, such as:

  • Where the product has been heavily used, showing wear and tear
  • Where the returned item is missing parts or product accessories including manuals
  • In the case of small items, where the item is damaged due to not being properly packaged by the customer for its return shipment

If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by contacting

If the return request is deemed unreasonable, our normal replacement services apply.

After 14 days but within 30 days from delivery, you can still request a return, but a 20% re-stocking fee will apply, provided the products are returned in accordance with these conditions.

After 30 days we do not accept returns for change of mind.

For more information, see our Trading Terms.

Our friendly Customer Support Team is available to provide phone and email assistance 24 hours a day, 7 days a week, 365 days a year!

Nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:

"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."