We're always here to help you if you have any issue with a product. That's why we're here 24/7 via phone, email, and chat.
When can you return or exchange a product?
Customer Error Returns
If your item has not been unboxed and packaging remains intact, we are able to return the item for a full refund, if notified within 7 days of the date of delivery. If your item has been unboxed and is unused, we can provide a store credit minus a restocking fee of 20% of the invoiced value, if notified within 7 days of the date of delivery. Your refund or credit will be processed once the item has been returned and assessed to be in good condition. Please note that items that have been used or installed are not eligible to be returned for either a store credit or refund.
If you notice an appliance has been delivered to you in a damaged condition, you must report it to the driver on site or our customer service team on 1300 000 500, within 7 days from the date of delivery. Damaged appliances are not to be installed/connected/used.
For hygiene reasons, we cannot accept mattress returns as a result of customer error or due to a change of mind. The only mattresses we can accept a return are the Universe Bed Co Mattresses as a part of their 120 night trial.
Of course, nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:
"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."
Please contact us at firstname.lastname@example.org for further information. You can also call us at 1300 000 500
For more information, see our Trading Terms.
Our friendly Customer Support Team is available to provide phone and email assistance 24 hours a day, 7 days a week, 365 days a year!