Appliances Online Exchanges & Returns

We're always here to help you if you have any issue with a product. That's why we're here 24/7 via phone, email, and chat.  

When can you return or exchange a product? 

Change of Mind:

The health of our customers, team members and the wider community is of paramount importance to Appliance Online. Due to COVID-19, our change of mind policy for returns or exchanges is temporarily suspended.  For all products purchased from the 18 March 2020, we are unable to accept any product returns or exchanges for change-of-mind, until further notice. Thank you for your understanding. 

Faulty Products:

Of course, nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:

"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

Please contact us at for further information. You can also call us at 1300 000 500

For more information, see our Trading Terms.

Our friendly Customer Support Team is available to provide phone and email assistance 24 hours a day, 7 days a week, 365 days a year!