The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Website is great. But also the hotline service is great.
Website is great. But also the hotline service is great. The people are very helpful. Had an issue recently with our benchtop dishwasher having a crack in the door. Called up thinking we would be facing a battle. We were treated so well, and not blamed for it as most places would do. A new door panel is being sent out in the following week. So pleased that we purchased through appliances online! Appliances Online customer,
Arranged for the old one to be taken away AND for next day delivery
Well done. After going to a store and being told maybe I could have a freezer delivered and maybe they could take it away, a quick call to Appliances Online demonstrated why I'll be back! A very helpful assistant got me the freezer I wanted, arranged for the old one to be taken away AND for next day delivery...no maybes! Natalie,
Ordering was easy
Just a quick note to say how fantastic the service was in the ordering of our new washing machine. The ordering was easy, the delivery people came exactly when they said they would and they were polite and friendly - and installed my washing machine so all I had to do is turn it on. We will be using your company again and recommending it to everyone. Jason, Bundoora, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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