The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Excellent work!
I would like to congratulate you on your wonderful service. I ordered an INSINKERATOR yesterday and the delivery today was impeccable. I do not normally write emails of this nature, however, Michael and Layne (delivery guys for you) were brilliant. I was regularly contacted (telephoned 2 times) and delivery was undertaken smoothly. Please let them know how much this was appreciated, given that it is usually the case the people write to complain!Excellent work! Joseph, Edensor Park, NSW
Delivery men were lovely
Thank you as I have been wanted to leave feedback as I found ordering from you a very hassle free and easy experience. And the delivery men were lovely. Brad & Kylie, Windsor, QLD
Reinforced my confidence in shopping online
I have shopped online for many years and when I received an itme ordered
through Appliances Online and the product was faulty, not Appliance
Online's problem, but they were immediately apologetic and organised a
replacement as soon as they could possibly deliver it,and this was done
without any difficulties whatsoever.It was almost like old fashioned
service of the "customer is always right".I have previously bought a
washing machine through Appliances Online, and again their service was
exceptional.I had often wondered what would happen if there was an issue
such as this, and it has reinforced my confidence in shopping online
particularly with large items.I hope that all businesses have this sort
of customer service, the world would be a better place. Christine, Valley View, SA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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