The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The delivery service is second to none
Thankyou for the professional service given. The delivery service is second to none. I had two separate deliveries and both times I was phoned at 7.30am with the products arriving before 9am. The delivery guys were friendly and helpful. I will be recommending you to my family and friends and Im looking forward to purchasing again from Appliances Online. Ben, St Kilda, VIC
You can not go wrong with Appliances Online
It was my first time buying a brand new fridge and it has to be one of the easiest things I have ever done. I purchased the 394L Samsung SR394NW on a Thursday and chose to have it delivered the next day and to my surprised it was actually delivered to my front door on Friday! I live on the 2nd floor without an elevator so the friendly delivery men brought it up 3 flights of stairs, removed the cardboard box from the fridge and placed it in my kitchen exactly where I wanted it! I will definitely purchase white goods again from applianceonline and not to mention their prices are competitive with the same type of warranty that retail offers. You can not go wrong with applianceonline! Appliances Online Customer, South Yarra, Victoria
A BIG THANK YOU to Appliances Online
Hey Shae,
Wanted to say a BIG THANK YOU to Appliances Online.
This is the second time we have dealt with you guys and it now confirms how fantastic the team from Appliances On Line really are.
Once again your delivery men (both names started with R but unfortunately can only remember Rick) were so friendly and thoughtful, they oozed customer service skills. It wasn't that easy getting my new fridge/freezer in but they managed, taking complete care of they way they moved through my house.
Also Shae a thankyou to you. You had the hard task of telling us our original selection wasn't available for a month or so and being so helpful with finding us a solution.
Please forward my email to the top of Appliances On Line as I would love them to know what amazing staff they have. Melanie, Mount Hawthorn, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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