The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Good prices
Good, good brands, good lay out, good prices. Appliances Online Customer, Australia
This is customer service about the relationship
I call Appliances Online Australia, from where I bought the ill-fated Myrtle (name for Microwave). It't not their problem, but they see the chance to convert a customer into a fan. Or maybe they're skilled enough to recognize the signs of impending caffeine-delay hysteria. Either way, they're wise enough to tell me they'll find a solution. Robert calls back promptly to say it's not their policy, but they'll replace Myrtle tomorrow. I nearly ask him to run away with me. This is customer service about the relationship rather than the policy. It's the attitude I have in my own business and I'm surprised companies can survive today without it. The cost of sending me a replacement will be tiny compared to the value of my future purchases and the marketing value of my telling friends on Facebook. Michelle, NSW, Australia
Couldn’t recommend them highly enough
I am so thrilled with my new washing machine and freezer. Everybody from appliances on line from the people who took my order, the gentleman who rang to tell me of the delivery date (2 days later) to the driver and installer went above and beyond the call of duty. I have already recommended them to friends especially one who is finishing her kitchen and laundry renovation and needs new appliances. She also found them to be a great company.
I won’t bother doing the rounds again to all the department stores I will go direct to them.
Couldn’t recommend them highly enough. Carole, Galston, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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