The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Very happy with the customer service
I just want to let you know that I am very happy with the customer service I received while purchasing my washing machine. The phone call last night from a lovely lady, set my mind at rest about delivery of my washing machine, and I had a good nights sleep. I would also like to thank the two delivery men who were very kind and nothing was too much for them. So thank you again for your service and I will not hesitate to purchase further products from you. Sonja, Tewantin, QLD
Saved about $300
Great
company, got a good discount on my new washer and dryer on top of
advertised price, free delivery, installation and they even moved my old
washer outside for me. Friendly delivery guys, called with accurate
estimate of time of delivery. I still saved about $300 if you add in the
delivery cost and extended warranty charges compared to **** ****..the big appliance stores whinge about customers deserting
them...there is a damn good reason for it!! Seemi, Kenmore Hills, QLD
You have restored my faith in customer service
Just wanted to say a huge thanks guys, you have restored my faith in customer service, we purchased a cooker online the end of last week, you kept us informed all the way and its just been delivered by two friendly delivery guys in the time slot you said it would, at a bargain price too, so we are more than happy with the service we received and will now be supporting you guys each time we need any more new appliances, thanks again Andrew and Dawn, Seaford, SA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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