The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I was extremely happy with the product, and particularly the service
Didn't know where to put this, but just wanted to add to your already wonderful list of testimonials by saying that I was extremely happy with the product, and particularly the service. I was phoned the day before the delivery date I requested and given an approximate time, and an hour before that the driver called to let me know how far away he was. On time, friendly, efficient, hassle-free. Will definitely be recommending to others. Thanks so much! Lisa, Noble Park, Victoria
Absolutely fantastic service
I have received absolutely fantastic service from Appliances Online. The fridge that I purchased was faulty, and Carla Horvath went above and beyond to help me out. She was friendly and professional and understanding of my situation. She organised for it to be replaced, for free, very quickly, and at a convenient time. I was rather annoyed about the faulty fridge but Carla's fantastic service turned that around and I will now recommend you to all of my family and friends. Amanda, Bowen Hills, QLD
Delivered the goods on exactly the day I asked
I've never bought applicances online before, and was a bit apprehensive, particularly as I wanted it delivered to a different address. I purchased a cordless vacuum cleaner to be delivered to my sister. She lives in a rural area near Echuca. The transaction went through smoothly, and you delivered the goods on exactly the day I asked for. My sister has been very unwell, and unable to use her normal vacuum cleaner. This was a surprise for her birthday and it was important that it was delivered on the right day. Well done! I will be recommending you! Ruth, Eaglehawk, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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