The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The process was easy, efficient and worked
Hi Sally, I am writing to say thank you for the excellent service I recieved from Appliances Online. I purchased a washing machine and fridge/freezer a few weeks ago
and the service was excellent, by far my favourite customer experience
in Australia. The process was easy, efficient and worked, without
problems or delays. I would like to say thank you for making buying online so easy and will be recommending your company to friends. Angela, Neural Bay, NSW
Order placement was simple and efficient
Received great service fom your organisation.
Initial phone in and order placement was simple and efficient. Price though not the best covered all items in one package, ie purchase, delivery, removal of packing and old stove.
The delivery was "better" if that is possible, they were 1st rate, punctual, phoned ahead, quick, friendly and good humoured, nothing was a problem. Hope the stove package is as good as your "package".
Your company should go from strength to strength.
Edward, Newport, QLD
Thanks for your friendly and speedy service
To the Appliance online team, Just a quick message to say thanks for your friendly and speedy service. On Monday I rang and ordered a microwave for my parents who live in Brisbane (early christmas present). I thought i would let you know that I have just received a phone call from my dad to say that they have received it this morning (Tuesday). Talk about speedy service ;-) Many thanks for a very easy and friendly experience. I know that I will certainly be making further purchases down the track through you guys. Elizabeth, Greenslopes, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
Which Franke sink does this fit? Lindy · 2025-03-02
Hello
Thank you for your inquiry regarding this product. Please note that this model is compatible only with the Franke Mythos range of sinks. Additionally, this model has been discontinued by Franke. However, we do have one available in our Brisbane warehouse for Queensland customers. Unfortunately, we do not offer freight for this item to interstate locations.
I hope this information will assist you when shopping with us at Appliances Online. Our Sydney-based team is available 24/7 to assist you at Ph: 1300-000-500. Colin Jones, Appliances Online
Hello! My sink is exactly 410cm wide. Would this accommodate the sink drainer?- is the 419cm including the lip overlap at the top!? Ie will the actual tub fit my 410cm sink?
Thanks,
Kerryn. Anonymous · 2023-08-26
Good Morning,
We appreciate your product inquiry. I had to contact the representative to help address your question. However, the representative has just replied, mentioning that they were on leave. According to the response from the representative, this accessory is not compatible with the mentioned sink.
We hope this information is helpful to you. If you have any further questions or concerns, please don't hesitate to reach out to us at 1300-000-500. Colin Jones, Appliances Online
Hi there, can i please have the dimensions for this strainer? Thanks Andy · 2022-10-06
Good Evening,
Thank you for this product question, finally, have this information for you:
Dimensions are: L:156.4mm x W:419mm x D: 53.5mm
I hope this information will assist you when shopping here with us at Appliances Online. Colin Jones, Appliances Online
What are the size specs for this drainer? It's impossible to tell if it fits the Franke KBG120BONYX? Helene · 2022-03-10
Good Afternoon,
Thank you for this product question, that accessory is not designed for this sink, below is the specification sheet with 6 matching accessories for that sink:
https://www.appliancesonline.com.au/public/manuals/KBG120BONYX-Franke-Specifications-Sheet.pdf
I hope this information will assist you when shopping here with us at Appliances online. Colin Jones, Appliances Online
We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .