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Legendary service
The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).I want to say a BIG thank you to Colin for going to so much to make me feel like a valued customer, my Samsung combo didn't dry the clothes and he didnt hesitate to have a replacement sent out immediately. I now have beautiful clean, dry clothes and feel I have satisfaction with the product I almost wrote a bad report online about in one of those product feedback forums, if anything Collin gave me faith in Samsung again, simply by using old fashion customer service.. Initially people around me told me to be wary of purchasing anything of that value over the internet, but after I had Collin look after me with that personal touch, I will gladly recommend Appliances Online to anyone thinking of purchasing an appliance. I cant speak high enough of how happy I am now. Thank you Collin, you are a gem! From the lady whos getting her washing done at long last!And her baby now has clean clothes! YAY!Make me feel like a valued customer I was very impressed with the service and delivery from appliances on line when I ordered a small item first. Due to this, I again ordered from Appliances on-line and bought the washing machine. Unfortunately the machine was found to be faulty upon installation on the Friday. The unit was removed and replaced with a good working one on the Monday. It was disappointing but I must add that the gentleman delivering and handling the installation on the Friday was superb in his customer service and arranging a new delivery. The delivery on Monday took place timeously and the unit was installed successfully. Again another delivery and installation person and I was again impressed with his customer service, installation and detailed instruction on the use of the machine. Very impressed with the delivery and installation staff employed by Appliances on-line. Thank you for making a challenging situation less so.Very impressed with the delivery and installation staff Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.Questions & answers
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