The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Thank you for your wonderful customer service
To Whom it May Concern,
I am writing this short email to thank you for your wonderful customer service that I experienced after purchasing your product online. Not only were you the cheapest with the product I selected, your delivery time was punctual and your delivery men were outstanding in firstly ringing and then delivering the product on time and in a very courteous and polite manner.
People are very quick to criticise poor customer service but slow to acknowledge good service, maybe if the big stores adopted your standard they wouldn't have to worry about online businesses, please pass on our thanks to all concerned and we look forward to shopping with you again in the near future. Mark, Holland Park West, QLD
Easy to use
Great site, comprehensicve content, easy to use. Appliances Online Customer, Australia
It was seamless and hassle-free
As a first-time user, I was delighted to find that throughout the entire process from online ordering to final installation, it was seamless and hassle-free. Thank you.
Tania, St. Kilda West, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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