Hi Portia,
Thank you for your question.
Please see below a very detailed warranty card on this product.
Warranty Card
Congratulations on purchasing your
BioChef Arizona Sol Dehydrator from
Vitality 4 Life! This is your warranty card.
To activate your warranty, please register
online at
warranty.vitality4life.com
Vitality 4 Life warrant this BioChef Arizona
Sol Dehydrator to be free from defects
in materials and workmanship while in
normal domestic use for a period of 3 years.
DO NOT RETURN THE PRODUCT TO THE
STORE
Please follow these instructions to
receive faster service:
1. Note the product model and the serial
number.
2. Contact Vitality 4 Life.
3. If the product, or one of its parts,
qualifies for replacement or service
within the 30 day period after date of
purchase, Vitality 4 Life will arrange the
shipping at no cost to you. Vitality 4 Life
may ship the replacement or contact
you with further information regarding
repair of the product.
4. Typical turnaround times to address
warranty claims can be between 10-14
business days, plus shipping, depending
on location and type of damage or
warranty claim.
TERMS OF PRODUCT WARRANTY
COVERAGE
Vitality 4 Life provides the Product Warranty
coverage as further described below and
limited to the terms and conditions hereof:
1. If the BioChef Arizona Sol Dehydrator
exhibits a defect while in normal
domestic use, within the warranty
period; we will, at our option, either
repair or replace the Dehydrator or
defective part free of charge. The
product must be delivered by insured
mail, in proper packaging to your service
centre as indicated on the back of the
manual as a condition to any warranty
service obligation.
2. To activate your warranty, you can
register online within 30 days, or send all
the details by email to customerservice@
vitality4life.com
3. In the event that the warranty period for
a product has expired, or if a Product
does not qualify for warranty service,
repair or replacement, consumers may
still buy replacement parts or have
products repaired by one of Vitality 4
Life’s Service Centres. Please contact
Vitality 4 Life for further information.
4. Do not send the product back to
the service centre without return
authorization form.
5. In no event shall our liability exceed the
retail value of the product. We make no
warranty with respect to parts, from a
source other than Vitality 4 Life.
6. In the event that warranty parts or
products are provided, the customer
must cover the related shipping costs to
receive goods.
7. All exchanged or substitute parts and
products replaced under warranty
service will become the property of
Vitality 4 Life.Repaired or replaced
products or parts thereof will be
warranted by Vitality 4 Life for the
balance of the original warranty period.
Register online at warranty.vitality4life.com
8. Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law. You are entitled to
a replacement or refund for a major
failure and compensation for any other
reasonably foreseeable loss
or damage. You are also entitled to have
the goods repaired or replaced if
the goods fail to be of acceptable quality
and the failure does not amount to a
major failure.
WARRANTY DOES NOT COVER
1. Damage, accidental or otherwise, to the
Product, not caused by direct defect in
factory workmanship or materials.
2. Damage due to abuse, mishandling,
alteration, misuse, commercial service,
tampering, accident, failure to follow
care, operating and handling provisions
indicated in the instructions.
3. Damage caused by parts or service not
authorized or performed by Vitality 4
Life.
4. ‘Normal’ wear and tear through use
of the auger, drum, drum caps, sieve,
juicing screens or plunger.
5. Some states do not allow the
exclusion or limitation of incidental or
consequential damages. So the above
limitations may not apply to you in
the case of damage in shipment. If
your BioChef Arizona Dehydrator was
damaged in shipment: Immediately
report this type of damage to the parcel
carrier and have them file an inspection
report to contact the distributor from
whom you purchased the BioChef
Arizona Dehydrator for further
instructions.
6. You have rights and benefits under
the consumer laws in your jurisdiction.
Without detracting from these rights
or benefits, Vitality 4 Life excludes all
liability in respect of this product for
any other loss which is not reasonably
foreseeable from a failure of this
product, which may include liability
for negligence, loss of expenditure
associated with the product and loss of
enjoyment.
Please follow these instructions when
making a warranty claim:
1. You must inform Vitality 4 Life as soon as
the warranty claim arises and provide a
visual documentation of the fault.
2. Subject to the applicable consumer laws
in your jurisdiction, you must pay for all
packing, freight and insurance costs for
transit of the product to Vitality 4 Life.
IF THE WARRANTY CLAIM IS NOT
ACCEPTED:
a) Vitality 4 Life will inform the customer;
b) If requested to do so by the customer,
Vitality 4 Life will repair the product
provided the customer pays the usual
charges for such repair; and
c) If applicable the customer will be
responsible for all costs associated with
collection of the product from Vitality 4
Life.
In order to get the best use from your
BioChef Arizona Dehydrator, read and
follow the instructions in your operating
I hope this has answered your question.
Kind regards Winning Appliances. Michael, Appliances Online
