The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Quick hassle free purchase
Hi, just thought I'd write and thank Appliance Online for a quick hassle free purchase! I ordered and paid for the item online, it was delivered the next working day, on time and the product was just as I expected in perfect condition. A great experience all round. Kennedy, Box Hill, VIC
Hassle-free
I just wanted to applaud Appliances Online for your high standard of customer service! The whole process of ordering my new toaster online and the delivery of same was hassle-free and the delivery boys were excellent in ringing me and letting me know when my goods would arrive.
Unfortunately many companies do not take your approach and leave customers in the dark – they certainly wouldn’t get my business once burnt but I will certainly be recommending your website to friends and family. Thank you again. Lynette, Fortitude Valley, QLD
Best price and fantastic service
Hi. Just wanted to express our thanks at your service and support. We have used Appliances online previously and were impressed at that time. This most recent purchase has confirmed our initial experience and thoughts. Not only did you price match (and better) a competing offer, but when we called after the prompt delivery to indicate some damage done to the fridge by the contract delivery team, a replacement fridge was delivered within 2 days, no questions asked and many apologies given. Best price and fantastic service - youll hear from us again at the next whitegoods purchase needed. Dino, Bentleigh, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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