Appliances Online keeps the WIN streak going in Finder's Customer Satisfaction Awards 2026

Taking home EIGHT coveted Awards for Trust, Value, Service and Most Loved

Image featured in the Appliances Online blog

Another year, another proud moment for Appliances Online! We’re thrilled to share that Appliances Online has been named winner across eight categories in the Finder Customer Satisfaction Awards 2026 - four Whitegoods Retailer awards and four Electronics Retailer awards. These wins recognise the trust, value, service and customer satisfaction that Australians continue to associate with shopping at Appliances Online.

For 2026, Appliances Online has been awarded:

Whitegoods Retailer - 4 wins

Most Loved Whitegoods Retailer - Winner
Top Value Whitegoods Retailer - Winner
Whitegoods Retailer with Legendary Service - Winner
Most Recommended Whitegoods Retailer - Winner

Electronics Retailer - 4 wins

Most Loved Electronics Retailer - Winner
Top Value Electronics Retailer - Winner
Electronics Retailer with Legendary Service - Winner
Most Recommended Electronics Retailer - Winner

These awards mean a lot because they reflect the experiences of real Australian customers. From replacing a broken washing machine or upgrading a fridge, to choosing a new TV or finding the right electronics for the home, these are purchases people rely on every day. Being recognised across love, value, service and recommendation in both Whitegoods and Electronics tells us that customers aren’t simply shopping with us - they’re trusting Appliances Online to help keep their homes running.

A Finder Awards Win is something money can’t buy

Finder Awards are designed to help Australians identify brands that stand out for the right reasons.

Money can’t buy a Finder Award, and brands do not pay to use the Finder Awards badge. Finder also only recognises one winner per category, which makes every win especially meaningful.

Finder’s awards program is independent, with winners chosen based on consumer research rather than commercial agreements. Each year, Finder surveys more than 60,000 Australians to understand how they feel about recent purchases and the brands they’ve used. People only vote in categories where they have actually made purchases and used the products or services, making the results a direct reflection of real customer experience.

Finder has also shared that 72% of Australians trust awards programs more when brands don’t have to pay to use the awards badge, while 45% of consumers are more likely to trust a product endorsed by a Finder Award.

For Appliances Online, that makes these wins a powerful reminder that legendary service is not just something we talk about - it’s something customers continue to recognise.

Recognised for love, value, service and recommendation

Winning both Most Loved Whitegoods Retailer and Most Loved Electronics Retailer speaks to the connection customers have with Appliances Online. Whether they’re shopping for laundry appliances, refrigeration, cooking appliances or dishwashers, customers continue to choose Appliances Online for a shopping experience built around convenience, care and confidence.

Being named Top Value Whitegoods Retailer and Top Value Electronics Retailer reflects our commitment to giving customers more than just a competitive price. From our Price Match Guarantee to free delivery services available on eligible orders, we work hard to make appliance shopping feel easier, clearer and better value from start to finish.

Our Whitegoods Retailer with Legendary Service and Electronics Retailer with Legendary Service wins are especially close to home. Since launching in 2005, Appliances Online has focused on making appliance shopping simpler through helpful customer support, fast delivery, free removal and recycling of old disconnected appliances, and free connection on eligible products.

And being named Most Recommended Whitegoods Retailer and Most Recommended Electronics Retailer is one of the strongest signals we could hope for. It shows that customers are not only happy with their own experience, but willing to recommend Appliances Online to others.

Why customers continue to choose Appliances Online

Appliance shopping often happens when people need something quickly. A fridge stops working, the washing machine gives out or a dryer suddenly becomes a must-have during a week of non-stop rain. Sometimes a dishwasher simply reaches the end of its life and reminds you just how much you dislike washing everything by hand.

That’s why our service model is built around making the experience as easy as possible.

At Appliances Online, customers can shop a huge range of leading appliance brands online, access support from real people 24/7, enjoy free next-day delivery to eligible metro areas, and have their old disconnected appliance and packaging removed for recycling at no extra cost. Free connection is also available on selected eligible appliances, helping customers get up and running sooner.

These services have helped shape what customers know and love about Appliances Online: easy online shopping, helpful support, reliable delivery and a team that cares about getting the job done properly.

A proud moment for the whole Appliances Online team

These 2026 Finder Customer Satisfaction Awards belong to every part of the Appliances Online & Winning Services team.

From our customer support team and product experts, to our website, warehouse and delivery teams, every person plays a role in creating the experience customers vote for.

Most importantly, these awards belong to our customers. Thank you to everyone who chose Appliances Online, shared their experience and trusted us with their home appliance needs.

We’re proud to be recognised as a leading Whitegoods & Electronics Retailer by Australian consumers, and we’ll keep working hard to deliver the legendary service, trusted value and easy shopping experience that customers expect from Appliances Online.

Years of Awards : Explore More

Brad Tuisila

With over a decade of hands-on experience with the latest in home appliances, Brad brings a wealth of product knowledge and industry expertise to the table. He also brings a lot of impassioned opinions on shows and movies worth watching, who offers the best coffee in the local area and what kind of tech you absolutely MUST have in your home.