The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Pleasant and helpful
Hi, I usually read testimonials with some reservation however, I do believe the ones I have read on your site. Before I reply to the Feefo email, I would like to say thankyou for the service from beginning to end of my experience with Appliances Online. Staff on the phone were pleasant and helpful, delivery men were 2 of the most professional I have ever come across in all my years of receiving deliveries. I have no reservation in recommending this site to anyone. Kylie, Seven Hills, NSW
All done within 15 minutes
I just wanted to let you know what a pleasure it has been dealing with your company. I knew the product I wanted, placed the order late on a Sunday night, and received confirmation of the order on Monday morning, confirming delivery date of Tuesday. At 8.25am on Tuesday morning I received a phone call advising delivery of machine between 10am and 12 Noon. At 10.10am truck arrivd, with two young men who quietly and very eficently, delivered and installed my new washing machine. They took the time and trouble to explain about what to do if I had any problems, refused our offer of a cold or hot drink, took out our old machine and left as quickly and as efficiently as they arrived, all done within 15 minutes. What a pleasure it has been dealing with your company. I hope the machine is as good to us as your company has been. Thank you so much. Lesley, Caboolture, QLD
Efficient, communicative, friendly and helpful
I have just placed an order with your salesman, David, and felt the need to write to you. He was incredibly efficient, communicative, friendly and helpful. So much so, that I've just emailed my daughter to tell her to hold the order she was going to place with one of the large chains here. I told her to compare your prices and shop with you. (I might add that she's just setting up a new home and placing a large order). Please convey my satisfaction to David. He was great! Renee, St. Ives, Sydney
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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