The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Courteous, friendly and professional
What a great experience. I work 7 minutes from home, your guys called me in the morning, then 20 minutes before arrival so I could shoot home, empty the old fridge. There were problems fitting the fridge through the doors so your sub contractors made a plan through the back of the house. Please commend them. As sub contractors, they did your brand good. They were courteous, friendly and professional.
I really valued the whole process including professional delivery, and removal of packaging material. Mark, Melbourne, VIC
Fantastic service!! Very happy
The fridge has been installed and the delivery guys were fantastic. They had to take the fridge doors off (including disconnecting internal electrical wiring and water tubes) to fit it through internal doors but nothing was too much trouble for them, and they took the time to teach me how to do it in case we want to move one day. Fantastic service!! Very happy. Jo, Mosman, NSW
Thank you again for the excellent service
Just a quick note to thank you again for the excellent service I've received since first ordering my new fridge via your website.
Too often people are happy to jump in with bad feedback, but excellent service should be acknowledged.
Thank you.
The delivery guys were awesome, polite & prompt.
I'll be referring anyone who will listen your way and when I next need an appliance I will know where to look first.
Regards, Denise, Dee Why, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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