The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
You take the hassle out of shopping for appliances
I love appliancesonline.com.au - you take the hassle out of shopping for appliances, something I always find a chore. I recently purchased the Electrolux Rapido Vacuum Cleaner ZB412 and have been SO HAPPY with it. Can safely say it's the best mini vac I've ever owned. Thanks for a great site, loads of variety, good info and speedy delivery. Maree, Parkerville, WA
Could not be faulted
I recently bought a refrigerator from your company. From the very beginning I was delighted with the service and prompt responses that I received. I would recommend your business to anyone.
I would particularly like to mention the excellent, professional and friendly delivery staff. From the phone call to the on-time delivery and friendly greeting, they could not be faulted. For the way they removed the old fridge to the installation of the new one, they showed great care and thoughtfulness. Unfortunately I do not know their names but I would like to pass on my thanks and appreciation. They are both excellent representatives of your company. We will not hesitate to use your excellent business again. Alan, Gerringong, NSW
Best customer service we have ever received
I am emailing today to bring to your attention a very valuable staff member of yours.
After purchasing a Samsung fridge from Appliances Online we experienced repeated issues with the fridge. After being constantly passed between Samsung and Lumley, the extended warranty company, we were left with a substandard fridge with no-one willing to take responsibility. I contacted Sally who, on every occasion was courteous, helpful and patient. Sally took control of the situation and liaised with all parties and eventually exchanged the fridge for a Westinghouse.
Our experience with Sally has been so positive we intend to purchase all future products through Appliances Online and would happily recommend the company to others. Sally is a genuine asset to your company and has provided us with the best customer service we have ever received by far.
Congratulations on such a fantastic employee. Jayne, Cooks Hill, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
Are you able to supply a font model 09015Z03, please? Naomi · 2023-01-13
Good Afternoon,
Thank you for this product question, this model is not coming up in our system at all, you may need to chat directly with Zip here in Sydney to check the price along with stock availability and purchase this through their spare parts division.
Zip Phone: 1800 947 827
I hope this information will assist you when shopping here with us at Appliances Online. Colin Jones, Appliances Online
We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .