The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Follow up service was fantastic
I would just like to say I will be back. The follow up service was fantastic. I had a problem that was fixed even though my products were sent over 350km from your depot. I have told all my friends
about you. Andrew, Mount Hotham, VIC
Better service than I would get from a retail store
Thanks.
I must say that everything about my experience with Appliances on line has been great.
Monday 5pm order to be delivered the next day
Tuesday 8am delivery time confirmed 11-1
10:30 am change order before delivery, from 602mm Simpson to 565mm Fisher and Paykel – I should have measured before I ordered!
11am delivery truck shows up but no problem with leaving on the truck. They missed Dave’s call
Wednesday 9am New dryer delivered.
Much better service than I would get from a retail store, and at no time did anyone say “not my problem” Steve, Cremorne, NSW
Thankyou for the amazing service
Hello there, just wanted to say thankyou for the amazing service and prompt delivery on this machine. I will definately be using your business again and will be recommending you to friends and family. Many thanks.
Sue, Lane Cove, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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