The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Very happy with the customer service
I just want to let you know that I am very happy with the customer service I received while purchasing my washing machine. The phone call last night from a lovely lady, set my mind at rest about delivery of my washing machine, and I had a good nights sleep. I would also like to thank the two delivery men who were very kind and nothing was too much for them. So thank you again for your service and I will not hesitate to purchase further products from you. Sonja, Tewantin, QLD
Great customer service!
When my Westinghouse Fridge arrived with a dent in the front. Dave the A-o-L contact was most helpful and as they were out of stock allowed us to use the damaged one until the new one arrives. Great customer service!! Ken,
A no mess no fuss purchase
A note to say thanks a lot Andrew for the great after hours service from you and Colin - a no mess no fuss purchase. 5Star++ Rating. Thanks again Stephen,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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