The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
One very happy customer
Pleasantly surprised with the ease and speed of my purchase, both online and in real time. I placed my order online and within ONE day had my brand new freezer in my home! Although the delivery guys were quite late, they consistently rang and kept me up to date with their whereabouts, and upon arrival explained themselves thoroughly and nicely (had a few unfortunate mis-haps!). Customer service is definitely a high priority with these guys and it was totally refreshing! One very happy customer here, so glad I found these guys! TJ, Bellbird Park, QLD
I could not be happier!
Hi, I just wanted to say thankyou so much! I ordered my new washing machine at 4.30pm yesterday and by 8.30am this morning it had been delivered. Not only was it delivered quickly, Ali and Adam were very kind, helpful and happy delivery men. They rang an hour before they arrived, as your website promises, and were very careful in getting the new washing machine into my house. I could not be happier! Thankyou! Martina, Forde, ACT
Outstanding Service - Exceeded Expectations
Outstanding Service - Exceeded Expectations.
Thank you for offering such a great range of products at very competitive prices via a very easy to use and comprehensive website!
We placed our order for a washing machine on Friday afternoon and couldnt believe it was ready to be delivered to our home the following Tuesday afternoon ie 2 business days turnaround - that is unheard of in WA!
The delivery service went very smoothly and the two delivery men were extremely polite, considerate, efficient and tidy!
We look forward to recommending Appliances Online to all our friends/family who are in need of appliances. Joanne, Lathlain, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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