The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Excellent service
Excellent service from appliances online. Delivered on time and great communication re the delivery time. This is the second time I have purchased products from appliances online and I can't fault them. Matt in product support went over and above my expectations- my new tv didn't have enough ports for both my pay tv and dvd player and when I contacted the support team, Matt emailed me with advice and suggestions then went on ebay and found me the cable I needed. Try getting that service at one of the big retail stores. If you are thinking of buying an appliance and wonder if appliances online is as great as the customer reviews say- YES IT IS. Do yourself a favour and buy from this site, this is the only place I will be buying my appliances from in the future Julia, Burleigh Waters, Queensland
Everything that you said you would do, was done.
Thank you for the service that we have received from you. It has been an absolute pleasure dealing with your company. Everything that you said you would do, was done. I have recommended your website to others and will continue to do so - well done!! Appliances Online customer ,
Congratulate you on your two delivery/install staff
We had our new fridge installed on Tue
so thanks for helping to track down the new model. It's a hit in the house,
and the ice and water dispenser seems to making the kids who don't drink
enough water through the day, reverse that trend.
I also wanted to congratulate you on
your two delivery/install staff, Steve and Matt? (sorry Matt?).
These guys worked really well as a team
and looked out for each other during the transfer and install. Steve in
particular mentioned at least twice what a great company it was to work for and how well the staff were treated, and also explained
a little about the company history. They are a genuine credit to your business
and for an 'on-line' business really the only faces the customer will see,
so again, these guys should be considered true assets. These guys seem
to be the humble type, so I'm sure they will be embarrassed about
my praise,, but please ensure their manager sees this.
We need a dryer right now,, so I look
Dallas, Carringbah South, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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