The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
With service like this I will be buying from you again
I would like to bring to your attention the efficient and quick service delivered by two of your workers - Jim and Nathan.
Last night I had a LG refrigerator delivered and the item had a paint chip right in the middle of the door. So the fridge was not plugged in or used. I was given the choice of a discount or a replacement fridge. As we have guests arriving from the US tomorrow morning, I could not wait till Fri for a replacement fridge so I accepted a discount on the purchase price. Nor did I want our old fridge sitting in the middle of the dining room til Friday. I was assured that the old fridge would be removed tonight.
Well this morning Jim and Nathan arrived, took the old fridge levelled off the new fridge and were most personable and pleasant in their manner, as well as being efficient in their job.
I would like to thank you for arranging the prompt pickup of the old fridge and compliment Jim and Nathan too.
Two years ago we bought a washing machine from you and now a fridge. With service like this I will be buying from you again and will be telling all our friends about the great prices and service your company offers.
Thank you very much. Tony,
Courteous and friendly
Thanks Sam- great phone manner, courteous and friendly. Much appreciated. Thank you Alison, Melbourne, VIC
A BIG THANK YOU to Appliances Online
Hey Shae,
Wanted to say a BIG THANK YOU to Appliances Online.
This is the second time we have dealt with you guys and it now confirms how fantastic the team from Appliances On Line really are.
Once again your delivery men (both names started with R but unfortunately can only remember Rick) were so friendly and thoughtful, they oozed customer service skills. It wasn't that easy getting my new fridge/freezer in but they managed, taking complete care of they way they moved through my house.
Also Shae a thankyou to you. You had the hard task of telling us our original selection wasn't available for a month or so and being so helpful with finding us a solution.
Please forward my email to the top of Appliances On Line as I would love them to know what amazing staff they have. Melanie, Mount Hawthorn, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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