The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The delivery process was excellent
Just wanted to compliment you on your super fast processing of my microwave order which arrived 30th Nov. The delivery process was excellent with appropriate phone calls to notify me of arrival. The delivery man carried my microwave upstairs and was very friendly. All taken care of with a couple of days. Many thanks.
Joanne, McDowall, QLD
Price was excellent, the delivery was prompt
I purchased a frontloader washing machine on Wednesday at 10 pm and it was delivered Friday afternoon. The price was excellent, the delivery was prompt, my old machine was taken away and the new one installed! I was called twice on the day of delivery to be updated and the delivery arrived as promised on time. Excellent service!!!! I have already mentioned your company to several friends and will continue to tell others. I will definitely be purchasing from your company again. Hassle free service is what I wanted and what I got. Thanks again very much!!!!!! Thelma, Pascoe Vale
Unlike other services out there
My wife and I ordered a cooktop from Appliances Online and while nervous about our first online purchase with them, it arrived within 24 hours, and unlike other services out there, at the time they specified! Brilliant. We then were told that the cooktop was against Victoria regulations (due to the design of the kitchen, NOT Appliances Online). We called in and explained our problem and Andrew was kind, cooperative and quite honestly bloody efficient. All sorted and happy. Appliances Online took what could have been a painful time and turned it into a fantastically easy experience. Thank you to Andrew, the delivery team and all at Appliances Online. I would recommend them in a nanosecond! Neil and Ag , St Kilda East, Victoria
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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