The software is horrible. The device is slow, when trying to do anything. The hardware failed within 3 years, all components were replaced and now the TV has fully failed. I have lost trust in the Sony brand.

The good news for this TV is that it delivers really good picture quality from high resolution sources (HD and above). This TV handles extreme scenes very well - meaning pitch black alongside bright white with difficult colours in between. I like that it will save different picture settings (brightness, colour, contrast etc) for different input sources - even Youtube versus Netflix, for example. The TV shines best with a 4k input source but we all know there isn't much of that around. So it is important to up-scale a high-quality 1080p source well. I have trialled the TV with varying 1080p inputs, ranging from Baraka - a film purely about the image, to Longmire and Daredevil via Netflix, among many others. On the whole, the TV upscales very well, and leaves you thinking you are watching in native resolution. On Daredevil in particular, a show with fairly extreme post-production sharpening (edge contrast), the image looks like you are watching 4k in some scenes, the upscaling is that good. Downsides to the picture quality? I'm not sure this TV will be bright enough to cope with a sun-drenched lounge room. Even if it can output at the required brightness level, the edge LED lighting of the screen is very likely to show up strongly. In my dimly lit lounge room the edge lighting can be seen if you look for it, particularly in the bottom right corner on my sample. And the rest of the TV? Not as good as the picture quality: - The infra-red remote is cluttered. It's too easy to hit the 'Home' button when you want to scroll down, for example. - The remote also must be pointed precisely at the IR sensor on the TV to work. On my Apple TV unit or Bose sound system, I can point the remote anywhere without issue, ever. Why can't Sony, with 30+ years of experience, get a simple remote to work like it should? - Sony give you two remote controls... Why? And worse, the second remote, which uses bluetooth, MUST be connected as part of the initial setup. That is just lunacy. What if I loose the remote and need to set the TV up again (eg after moving house)? - The second remote feels like a failed science experiment. The one useful button it has is the speech-to-text button. This button works really well, using Google's algorithms to guess what you are saying, stunningly well. Searching for an obscure video on youtube? Just say they name and it will pop straight up. Impressive. - Other flaws? The TV is slow to start up, and the Wi-Fi network is strangely sensitive. I often get 'network not found, go to setup?' messages. Never an issue on the Apple TV, which is sitting on the same table. The upshot to all of this? Really good picture quality. But Sony clearly has much to learn, even after decades of producing televisions.