The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Have to comment on the efficiency of your service
I've just bought a tumble dryer from you and have to comment on the efficiency of your service. I ordered late on Wed night and at 10am Friday my spangley new tumble dryer has been delivered. I asked for a call to tell me when it would be delivered he called at 9.20am said they'd be here between 10 and 11 and bang on 10am he was here - brilliant! Well Done I will definitely look at your site next time I am buying! Rachel ,
The entire process was painless
To Appliances Online.
I would like to thank you for the excellent service you recently provided with my recent purchase of a refrigerator. If only all places provided the level of customer service you provide, things would be much easier for we consumers.
I am pleased to say that the process outlined on your website occurred as claimed - the product was delivered the next business day after it was ordered, I was called before 10am on the day of delivery with an estimated delivery time window, and it was delivered within that window. There was a small glitch with the online ordering process in that I didn't receive a confirmation page after submitting payment, but a call to the Support phone number confirmed the order had been placed and the payment had been received.
The only thing that didn't happen as specified on the website was a phone call an hour before the delivery. When I asked the delivery personnel about this they explained it was they are so busy that it is difficult to g Drew, Cloverdale, WA
I will definitely use u again
I just wanted to say I think Appliances On Line is very efficient and I will definitely use u again! Marion,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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