The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Fantastic service
Can't stop talking about the fantastic service we received from Appliances online when we bought our new fridge. The transaction took less than 5 minutes over the phone around breakfast time on Monday. It was delivered from Sydney to us in Canberra the following day at 10:12 am. That is the sort of service that we dream of receiving. It was no different when we bought a gas heater earlier in the year Ian, Charnwood, ACT
I am more than impressed
This morning, my new washing machine was to be delivered to our address in Caringbah between 9.30-11.30am. I have 2 young boys and was dreading the delivery because I thought there would be water and mess everywhere and so on... I went out this morning early and got back at about 9.40 to the guys already here (sorry about that!) They didn't mind that I was late and that the old machine wasn't disconnected (another apology...) It took them 10 minutes to take the old one out, set the new one up and be friendly to not only me but my boys. For the lack of hassle in not only purchasing the new machine but also the delivery, I am more than impressed! I will be recommending your business to as many people as I can.
Having worked in customer service from the basic level up to management for most of my working life, I know customers aren't always the easiest and they rarely say thankyou or mention good service so I'd like to take this opportunity to do just that. Please thank the delivery guy Samantha, Carringbah, NSW
Delivery is so so cheap
I recently purchased a washing machine from appliance online after comparing prices and much research, and of course reading all the positive feedback help, I hope this message will convince anyone about online shopping for an electrical appliance, it is the greatest thing! The delivery was done as promised, the product is great, installation and taking away the old machne is free, delivery is so
so cheap!! Thank you thankyou. In addition, I get $50 cashback for paying by paypal, still waitng for the cashback but I am sure they will do as they promised!! THANK YOU AND I WILL KEEP SHOPPING WITH YOU!! KEEP UP THE GREAT WORK.
Sue, Mindarie, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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