After quite a long wait my pan was delivered. It was handed to me by the courier is an open ended clear plastic bag with a label attached! That was it. No packing, no box, just slipped into a plastic bag. The pan had been marked on the outside surface in transit. Contacted customer service, providing photos. A few days later received a response saying, - sorry it shouldn’t have happened! That was it, no offer of replacement, no offer of a refund. Nothing! I really needed my pan as I was about to buy a new induction cooktop so I just kept the pan as I was too angry to take it further. Needless to say, I purchased my new Miele cooktop elsewhere as I will be doing with future purchases.