The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Exemplary----price, customer service, communication
On December 26 I ordered, on line, a Fisher and Paykel dryer at a low price. On December 28 I received a call advising that delivery was scheduled between 10am and noon on December 30. On December 30 I received a call confirming delivery. At 10am on the same day, our existing dryer miraculously came back to life! I called your company and, somewhat hesitantly, asked if our order, which was already heading our way, could be cancelled. “No problem” was the reply. I then asked if there would be a fee. “No”. I then started to write a diary not to check in a couple of weeks that our payment had been credited back to us. Whilst doing so, I received an email from PayPal advising that the credit had been made!
Every aspect of your company’s service was exemplary----price, customer service, communication. We are very impressed. If only service half as good as yours was the norm as far as Australian companies in general are concerned, doing business would be a breeze!
Thank you all so much. Lee, Hope Island, QLD
I was very impressed
Thank you very much for the way you handled our purchase of the Westinghouse fridge. Everything ran very smoothly and I was very impressed with the way you and your company handled the whole exercise. The delivery service went very smoothly and the men who did the delivery were spot on. I would recommend you Sam and the company to any of our friends who are in need of appliances. Please pass onto the people in charge of the company our express thanks to you, Sam and the very professional way you conducted the business. Many thanks. Peter, The Gap, QLD
No idea it would be so easy to buy online
Great service, had no idea it would be so easy to buy online.
Machine is great, need a dryer will be definitely ordering online again... thanks a great service and product. Robynne,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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