The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
A very highly recommended way to buy
A very happy customer! The price we paid was exactly the same as the price in one of the big name stores but the HUGE difference was the service and availability. The big name store couldn't get the item to us "until some time in the new year". Appliances Online got it to us the very next day with free delivery, installation and took all the packaging away as well. Delivery was perfect as well. A very highly recommended way to buy. THANK YOU! We will definitely be back for more products! Lynette, Caboolture, QLD
Excellent service
Hello, I recently ordered a Panasonic television and HDD/DVD player recently and wanted to thank your team for excellent service. My order needed to be delivered in two parts as the TV was not in stock. When the HDD/DVD player was delivered I accidentally overpaid the driver. I contacted your team and they corrected the final balance amount which I needed to pay when the TV was delivered. I was also pleasantly surprised to find that you had given me a further discount on the amount owing - I was so surprised I doubled checked with the driver. Not only am I enjoying a great TV and recorder, but buying them was a pleasant experience as well, thanks to your team! Kind regards. Anne Cruickshank, Beverly Hills NSW
Wish everyone I dealt with online was as good
Andrew - Just a quick note to let you know the coffee machine has just arrived. Thank you not only for the phone call this morning, but for your excellent service. Wish everyone I dealt with online was as good. Thanks again - Have a nice weekend. Kathleen,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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