The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Good no nonsense advice
Thank you for amazing service from the beginning to end of the
transaction. I was told if the item was in stock and ordered the before
2.30pm most likely it would be delivered the next day. Yes it was true
and I even asked if they could deliver before 12 and they did. I like
the 2 hour window. No issues at all. The person on the phone offered
very good no nonsense advice. Thank you for my washing machine Bosch
6.5. I love it and could not fault your products/service/delivery and
price. Awesome. Antonia, Lewisham, NSW
You offered to remove the defective machine at no cost
I would like to thank you for your service in delivering a new Simpson front loader washing machine. You offered to remove the defective machine at no cost and also install the new one. I cannot fault your service. The machine was delivered on time the next day. It also cost less than the price stated in Choice magazine by $126. In the future I plan to buy other products from you. Thank you B.Kelly,
I loved that it was so easy
Thanks for delivering our dryer on time and in working order. I loved that it was so easy and that the delivery person installed the dryer, took away my old one and even took away the box it came in. Thank you, well done! Tena, Fitzroy, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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