The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Cheerful, efficient delivery "boys"
My new refrigerator was delivered, on time, last Thursday. I am a first-time customer of Appliancesonline and the experience has been extremely positive. Customer service was excellent and the cheerful, efficient delivery "boys" did a great job. Thank you.
Josie, Australia
Very efficient
Very happy with the site. Ordered the machine late Monday afternoon,had a phone call Wednesday morning to tell me the time of delivery. Two very pleasant men turned up on time, set up the machine and removed the old one . All very efficient.. Will use Appliances Online again Ann, Aberfoyle Park, South Australia
Wow, wow and WOW!
I have just spent the last 24 hours dealing with THE best online shopping experience I have ever had! Wow, wow and WOW! I can not say enough positive words about Appliances Online Aust. IF only 'actual' stores had half the amount of professionalism as AOA then perhaps they wouldn't feel the need to complain that "online shopping is hurting our business". Well yes it is when you get the product, attention, service and delivery standard of AOA. Thank you to all at AOA. :-) Alex, Bundoora, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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