The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Thank you for a great customer experience
Good Afternoon, This is the first time I have used your company and I have to say I am very impressed with your customer service.
Installation has been completed on time and by a very pleasant and knowledgeable installer.
I will have no hesitation in recommending Appliances online to friends and business associates.
For your information I am in the customer service industry and have written a book on customer service so my experience will make for a great example in my next book! ( www.keithking.com.au ) Thank you for a great customer experience,
Regards Keith, Strathmore, VIC
GREAT PRICE, The Delivery MEN were GREAT
To Whom It May Concern, I am just wanting to thank EVERYONE @ Apps on line, for a Fantastic Service.. My Elderly parents who are computer illeterate were wanting a deep freezer & after having driven them all over the southside and looking at about a dozen freezers, not to mention dealing with sales people who don't have a clue. I finally found "Apps On Line" And I was more than happy with everything! Pleased to say we purchased a Lemair Freezer, That was a GREAT PRICE, The Delivery MEN were GREAT, They took the freezer Up 2 Flights of stairs, then they gladly set it up & took the old one away for my parents.WE COULDEN'T BE HAPPIER WITH APPLIANCES ON LINE!! Will be recomending to everyone we know.. Once again Thank-You App's On Line.. Tanya, Hillcrest, QLD
Their driving skills in tight spaces were impressive
I cannot praise Appliances Online enough. I would not even think of buying from anywhere else any more, there is no competition. They have very competitive prices, ordering is ultra-easy and payment is safe, there are real people to speak to if there are any hiccups with ordering and the delivery people, well, I cannot speak highly enough of them. They kept me informed of the expected delivery time and when it changed because their schedule was faster than predicted, they phoned to let me know. The chaps were polite, courteous and their driving skills in tight spaces were impressive. Definitely a positive buying experience, thanks. Elizabeth, Fountaindale, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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