The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Outstanding customer service
We want to thank you for providing us with the most outstanding customer service that we have ever experienced from any company. From the moment we placed our order for a GE fridge your company’s performance was highly efficient in that the sales support team was informative and friendly. However, it was when we experienced the problem created by the GE installers and saw the level of effort that your staff went to in order to ensure that we got a positive outcome to the problem that we were blown away. The commitment to us as your customers was outstanding despite the fact that the problems we experienced were not the fault of your company. Then to receive a personal visit from you, a senior executive, to check out the problem was special. Your and Sally’s actions have left us feeling incredibly valued as customers, so much so that we cannot ever see ourselves shopping for appliances elsewhere.
Thank-you.
Lyle, Rose Bay, NSW
I would recommend your company with the highest praise
Thank you so much for the excellent service. I ordered a dishwasher on line at 7.30pm and it was delivered at 7.30am the next day. The drivers were so polite and professional. The call centre staff were so helpful and went out of their way to get my product delivered the next day. I would recommend your company with the highest praise and will definitely be a repeat customer. Trish Kamerling, WESTMEAD NSW
Transaction was faultless
This is my first purchase through Appliances Online and I loved it. I ordered online on the Friday and it was at my door the following Wednesday. The transaction was faultless. I will definitely be a returning customer. Monique, Cotswold Hills, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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