The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Great service and highly recommended
Just wanted to say what a great experience it was using Appliances On Line again. Id previously bought a new fridge - which was a great experience - so when my washing machine died I immediately shopped around and came back to the best deal at Appliances On Line. I even changed my mind the day before delivery - Id realised new machine was too big for space! Not a problem to change size and funds were transferred back into my account the same day. Delivery guys rang and confirmed when to expect them and they fitted and took old machine away - no problems. Great service and highly recommended for those a little unsure of shopping over the net. I have no doubts Ill be back again when my next problem comes up - hopefully a few years from now!! Liz, Randwick, NSW
COMPLIMENTS to your company and staff
I just wanted to say a big THANK YOU to your staff for delivering my fridge EARLY. They were so friendly, polite and helpful. They took away my old fridge and set up my new fridge for me, which made things so easy for me. The fridge is fantastic and I just wanted to send big COMPLIMENTS to your company and staff, who did a fantastic job. All the best and many thanks. Samantha, Randwick, NSW
Prices were the cheapest, delivery free
I'm quick to complain when something is wrong, so when I receive first-class service, I think it's only fair to compliment. Your service was faultless. Your prices were the cheapest, delivery free, fitting free, you allowed me to choose the day of delivery, you advised exactly how I would be contacted re delivery. The driver contacted me exactly as you said he would, delivered on time, fitted the appliance, made sure I was satisfied, and left. Keep this standard of service up and I won't be shopping anywhere else for my appliances in future. Why would I? Thanks Karen, North Freemantle, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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