The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Went above and beyond
I was amazed to get on line, find the product I wanted at an amazing
price (no-one else came near it) and have it at my door the following
day. Initially I wasn't home, and most of the issues I had come up
against with regards to deliveries resulted in resentful service, but
appliances online (Specifically Mark) gave me the friendliest service
I have come across and went above and beyond to get my dishwasher
there to meet the plumber! I would never go elsewhere again, and the
next time I need white goods, I will click, pay and smile again on
your site. I've heard big brown box is just as good!! 10/10, 5 stars,
Top of the Class!!! Jodie, Hamilton Hill, WA
Fast, reliable and remarkably pain-free process!
I just had a new front-loader washing machine delivered yesterday and wanted to let you know how pleased I was with every aspect of my purchase - the very competitive price, free delivery and removal of my old machine, the speed of delivery, the updates on delivery and the friendly and efficient delivery staff were all fantastic. It was a fast, reliable and remarkably pain-free process! I will definitely use applicances online again and will be recommending it to friends, family and colleagues. Rachel, Clifton Hill, VIC
Such cooperative people it's a very pleasant change
Hi, I would like to compliment the manner and quality in the way I was
treated with your company from my one and only call. I needed a frig
in and I had a particular size space and I needed it the next day. I
called and I was put through to Colin. I explained my situation to him
and that was the end of it. He just kept at it until he found what I
wanted and what would fit into the space available. I was unsure and
he reassured me that he would send one the next day. He even said
don't pay if it doesnt fit send it back. At around 7.30am the next day
i got a call advising me that the frig would be arriving between 8 and
10am. Sure enough at that time the guys turned up measured the space
then brought in the frig. Perfect fit. Thanks. It is very rare today
to be treated by such cooperative people it's a very pleasant change.
Thanks again Frank Frank, Bellevue Hill, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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