The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I'll be back for sure!
I would just like to pass on how impressed I was with your service! The whole process was professional and prompt. I hadnt heard of Appliances Online before so I was a little unsure about purchasing through the website as I have been stung for large items before online. After speaking to a very helpful and friendly customer service person over the phone, I felt very safe about my purchase. Even the delivery guys called to say when they were coming (as promised by customer services). Well done! What a great business you run. Ill be back for sure! Thanks Natalie, Camp Hill, QLD
Great price
I recently bought a washing machine for my mother from your site. I placed an order on Friday 28/5/10 and the machine was delivered to my mother's home on Monday morning 31/5/10 as promised so that she could continue preparing for a much anticipated overseas trip later that week. Not only could I not believe the great price, but I was also impressed by the curteous and professional manner of your telephone staff and delivery personnel. The new machine was installed and the old one taken away at no extra cost to boot! I don't think I'll be shopping for whitegoods any other way from now on. Thanks Appliances Online.
Nilgun, Maribyrnong, VIC
Rare thing to experience these days
We purchased our washing machine through 'Appliances Online'
over the phone. Although there was a mix up at first about
the machine being in stock and then not in stock, the
customer representative (a lady, who's name I cannot
recall)kept in regular contact with me and did all she could
to ensure our machine came ASAP, and it did! We were very
pleased.
Only two weeks later, we had a problem with the machine's
seal and it seemed that the manufacturer was claiming that
they were not responsible to fix the issue. Your
representative, Georgia Kia made an A+ effort to help us,
being understanding as well as offering a loan machine until
the problem was resolved. As it turned out the machine was
fixed, under warranty and seems okay for now but I felt that
my gratitude to Georgia needed to be mentioned to the
management and/or Directors of 'Appliances Online' . Georgia
made me feel like someone cared about what was
happening...that is a rare thing to experience these da Deborah, Point Cook, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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