The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Your website is incredibly easy to use
I wanted to provide feedback on my overall experience with your services. Your website is incredibly easy to use, your delivery drivers are friendly, courteous and most importantly on time. This is the second time we have used appliances online and we are so happy with the service. We will definitely be back. Thank-you. Sarah, Vermont South, VIC
Such a easy and pleasant experience
I was surprised to find that dealing with Appliances Online was such a easy and pleasant experience. We are not the average family and when trying to purchase a larger dryer for the family home we could not pass up on the 6kg Haier Dryer that was under any price tag of a 3.5kg dryer in any appliance store we visited. Placing our order online was a breeze, the communication was open, and the free delivery was welcomed. The delivery was on time as arranged, and the delivery men were just so polite, friendly and ever so helpful, also not to mention neat and tidy in appearance. We have and we will continue to recommend this wonderful service to all we know. We will be back to purchase more appliances in the future. Thank you. Cathy, Mayfield East, NSW
No running around, no stress, everything taken care of
I found dealing with Appliances Online to be a great experience. The customer service staff were helpful and friendly, as was the delivery man. The thought of running around from store to store, dealing with a multitude of salesmen, organising delivery, trying to figure out how to get rid of my old machine was all causing me a great deal of stress. What a pleasure it was to find a way to do this from the comfort of my own home. No running around, no stress, everything taken care of in one go and with prices comparable to those in store. I definitely will be recommending Appliances Online to my family and friends and would not hesitate to use their services again. Juliette, Ferntree Gully, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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