The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Thanks for your friendly and speedy service
To the Appliance online team, Just a quick message to say thanks for your friendly and speedy service. On Monday I rang and ordered a microwave for my parents who live in Brisbane (early christmas present). I thought i would let you know that I have just received a phone call from my dad to say that they have received it this morning (Tuesday). Talk about speedy service ;-) Many thanks for a very easy and friendly experience. I know that I will certainly be making further purchases down the track through you guys. Elizabeth, Greenslopes, QLD
Excellent job installing my dryer and connecting my washer
Account: ****** Hello, just wanted to let you know how pleased I was with your delivery service to Freshwater this morning. The guy was doing an excellent job installing my dryer and connecting my washer! regards Nadja Nadja ,
Professional, efficient and courteous
Once again Appliances Online has exceeded my expectations
by responding to my problem within an hour of contacting you. Thank you
so much for your advice. I have been so impressed with your
customer service. At a time when retailers are having a difficulty, your
service made the whole purchasing process easy beyond belief. Prior to
ordering from you I visited ****, **** and **** retail stores. I was amazed by how unhelpful and disinterested retail
staff in each store were. I had to interrupt staff as they conversed
with one another. At no time was I asked did I need assistance. And
despite the fact that I really HAD to buy a washing machine I left
without purchasing anything.The whole process of shopping online was
just so easy with your company. And the free delivery was also much
appreciated. And to that end the delivery staff were very professional,
efficient and courteous. They were very good representatives of your
whole service.So thank Jane, Balmain, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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