The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The whole process was exceptional
I have recently purchased a fridge and a washing machine through Appliances Online. I have found the service to be exceptional. From
the low price of the units and free delivery and removal, to the
delivery guys who were exceptionally friendly and helpful. They removed
the old units, were careful not to damage my walls, took away all the
rubbish, swept the floor, installed the new units (even placing my dryer
back on top of the new washing machine), and even waited for 15mins
while I waited for my house key to turn up (long story that you don’t
want to hear about). The whole process was exceptional. Unfortunately I can’t remember the names of the
delivery guys, but I’m sure you will be able to look them up through my
delivery address, to commend them personally. I will definitely use you again in the future and I go out of my way to recommend you to my friends. Cameron, Burnley, VIC
Easy navigation and friendly support staff.
Fantastic...! Easy navigation and friendly support staff. My experience with a previous purchase was excellent. Staff went out of their way to help find products that weren't listed online. Staff product knowledge and expertise in product info was exceptional. Competitive prices and a great online shopping experience all round. Happy to recommend to friends - 100%. Georgie,
I am really impressed that the service is as faultless
Hi there, just wanted to send a quick note to say I am very impressed with Appliances Online. I first used you to buy a fridge/freezer 3yrs ago (delivered to address **********) and today got a dryer delivered to Dulwich Hill. Great prices, no rip off delivery charges and truly exceptional service. I will be using you again in the near future to buy a chest freezer, and have recommended you many many times. I am really impressed that the service is as faultless as it is, seeing that you have obviously grown considerably in the past three years. Rhys,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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