• Fisher & Paykel Series 11 92cm Full Surface Induction Cooktop Black Glass CI926DTB4

    $9,999

    Fisher & Paykel Series 11 92cm Full Surface Induction Cooktop Black Glass CI926DTB4

    $9,999
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    • Overview
    • Specifications & manuals
    • Reviews
    • Legendary service
    • Delivery, services & returns
    • Questions & answers

    Overview

    Current Promotions

    Specifications & manuals

    key Specifications
    Brand
    Fisher & Paykel
    Finish Colour
    Black
    Height (mm)
    52 mm
    Width (mm)
    920 mm
    Depth (mm)
    530 mm
    Model Number
    CI926DTB4
    Cooktop Fuel Type
    Electric
    Cooktop Material
    Ceramic Glass
    warranty
    Manufacturer Warranty
    2 Years
    Use
    Not intended or designed for commercial use.
    cut Out
    Cut Out Width (mm)
    890 mm
    Cut Out Depth (mm)
    485 mm
    burners
    Number of cooking zones
    1
    other Features
    Control type
    Touch controls
    Boost function
    Flexible zones
    Easy clean cooking surface
    Features
    • ● Auto heat reduce
    • ● Pan detection system
    • ● PowerBoost
    • ● Keylock
    electrical Connection
    Type of connection
    Hardwired
    Maximum current rating
    48 A

    Reviews

    Rating snapshot

    5
    3
    4
    1
    3
    0
    2
    0
    1
    1

    Average customer rating

    Overall
    4.0
    Ease of setup
    1.0
    Build quality
    1.0

    Appliances Online's customer reviews are independently managed by Bazaarvoice, ensuring their accuracy and honesty. Vouchers are sometimes offered to verified buyers in exchange for their unbiased review.

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    1-3 of 5 reviews
    Ralf2025-05-30
    Product: Dead on arrival. Service: Even worse
    Product dead on arrival - two zones with malfunctioning thermal sensors, rendering the entire unit useless. Also, other intermittent error messages flash up from the control panel. Unit clearly electronically defective - a complete lemon. Our first Fisher & Paykel product - rough start. From there, it's only gotten worse. Customer service non-existent. Booked a technician in the same day as the electrician installed the unit and the error codes were discovered - 4 day wait for the next available slot. Provided model number, error codes as part of the booking. Technician spends some time "looking" at the unit - but, here is the best bit, doesn't actually touch the unit. Yes, you read right: the technician didn't turn a screw, didn't even inspect the unit. He couldn't, because it's company policy to not lift units above a certain weight - so no checks were performed at all. He leaves stating he's "unable to perform any work, because unit is too heavy to lift for just one person" and anyway "has no spare parts". (My wife offered to help him lift it - but, no, can't have that "Against company policy"). The model was known to Fisher & Paykel - they knew the weight, so they should have sent 2 technicians. (As an aside, the electrician handled the unit solo upon install, no problem - I moved the unit around a few times also, inclusive of packaging). Also, product error codes were supplied as part of the service booking - why were there no spare parts on board to fix the issue? One excuse after another...all just stall tactics to avoid the inevitable. Meanwhile, we'll just cook meals in a microwave then...family of 5 over here - fun fun fun without a functioning stove. Now we're lost our patience. We gave them a chance to repair the unit. Now we want a like-for-like replacement - new for new, or are we being unreasonable? Completely unresponsive to repeated attempts to replace with a new unit on the grounds that we got this unit on special (it had damaged packaging, and we only paid $6,900 for the unit - but was sold to us with full manufacturer's warranty). So, the saga continues. Fisher & Paykel are yet to take any responsibility or ownership of this faulty product and have treated us with disdain by stringing us along. It's been a week since we first reported the unit as defective - Fisher & Paykel service department yet to make 1) a single phone call to us, and provide timelines and solutions, 2) make any attempt to rectify the situation by offering a replacement unit. Unit still sitting there, new and unused, collecting dust while they twiddle their thumbs. This is supposedly their flagship product. It's rubbish. This is supposedly a customer responsive company. It's not. Worst customer service I have ever experienced. My advice, steer clear - the experiences that we have had this week with Fisher & Paykel would leave you speechless. From the attending technician to the sales manager - all hopelessly lost in bureaucratic process, can't make a phone call, let alone make a sensible, customer-friendly decision to make things right.
    Build quality
    1.0
    Ease of use
    1.0
    Sandcastles2024-10-10
    Simple to use
    [This review was collected as part of a promotion.] Easy to use and smart looking appliance. Fits biggest pot in the house!
    Busy people2024-07-08
    Induction Cooktop
    [This review was collected as part of a promotion.] We are Extremely pleased with the induction cooktop and how easy it is to use.

    Legendary service

    The Appliances Online Net Promoter Score (NPS) is based on feedback from 62,855 people, collected between May 2018 to May 2019. Learn more about the Net Promoter Score (NPS).
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    Appliances Online Customer, Australia
    One of the best shopping experiences I have had
    Colin, Lugarno, NSW
    I was shocked at how much I could save
    Brooke, Woy Woy, NSW

    Delivery, services & returns

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    Questions & answers

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