The Appliances Online Net Promoter Score (NPS) is based on feedback from 62,855 people, collected between May 2018 to May 2019. Learn more about the Net Promoter Score (NPS).
Great customer service
I just wanted to say a big thank for my new fridge which was delivered today. This is the first time that I have used an online company to purchase a major appliance and I have to say it was a very positive experience.I also wanted to mention how much I appreciated the great customer service I received from Brian. I contacted your company yesterday needing a fridge urgently and the fridge I wanted was not in stock. Brian took the time to see what my requirements were and was able to recommend an alternate fridge which could be delivered next day. That is what customer service is all about so thank you. I will definitely recommend Appliances Online to family and friends. Elly, Riverwood, NSW
Who ensured that the machine is delivered to me on time
Dear Sir,
I received a replaced washing machine on 15/01/09 as my original purchase was faulty. This email is to say thank you, in particular to Andrew who ensured that the machine is delivered to me on time. I have had no problems with this machine, and I feel more grateful than ever for immigrating to Australia where I can enjoy this service. Visko,
Very prompt
We are very happy with the service, you were very prompt and delivered the requested date. Thanking You Mary, Keilor, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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