The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Your website is clear, your service exceptional
Hi there, I just wanted to give you some feedback on a recent purchase. I'm been very impressed, every step of the way. Your website is clear, your service exceptional. I'm particularly impressed with the way you took my call on a Sunday when I was having problems with the on-line payment system and you took my credit card info over the phone.
Your delivery guy called when you said he would and he delivered when he promised to.
I'd be happy to recommend you to my friends - congratulations on running the organisation so well!
Kind regards,
Claire (39, working part-time, mother of 2 kids & not usually someone who'd bother to write an email like this - means I was REALLY happy with your service!) Claire, Eltham, VIC
hassle & stress free service
Best price online, absolutely hassle & stress free service rendered. Fantastic communications and pleasurable delivery arrangements Will definitely shop here again and will highly recommend to friends. Very good rice cooker too!! Evelyn, BERWICK, VIC
Two big ticks for the free delivery and removal of the old microwave
I just wanted to thank you for your efficient and friendly service. My microwave was delivered today (a week ahead of schedule) and the delivery chap was able to give me a 2 hour window ... unheard of! As a more "senior" citizen and being a little wary of on-line purchasing, I would thoroughly recommend your company. Two big ticks for the free delivery and removal of the old microwave.As my particular model was out of stock, I was constantly kept informed of its progress.Many thanks to all. Trish, Cremorne, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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