The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Prompt and fantastic
Excellent customer service on the products (Kelvinator fridge, Miele vacuum cleaner and LG washing machine). The delivery from the drivers was prompt and fantastic. James, Noranda, WA
The best online service I have experienced
I do a lot of online shopping across many different categories. This is the best online service I have experienced. Appliances Online not only matched a cheaper price, they advised they would call the next day after i ordered to confirm delivery time (which they did), then actually delivered within that 2 hour time window and picked up my old one for free. I have recommended AO to many others. Nicole, Hawthorn East, VIC
Cannot believe how much time I saved ordering online
My wonderful washing machine has just arrived and has been installed. What a great service - no time to shop around for one because we both work full time, cannot believe how much time I saved ordering online. Delivered & installed the day after I ordered it, the major retailers can't even offer that. Will definitely use Appliances Online for my next major appliance purchase. Thank you. Tiara,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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