The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Whole experience was exceptional
Just want to say thank you for your wonderful service, the
washing machine arrived and was installed with no hassles,
great delivery person. The whole experience was exceptional
and I will certainly recommend to family and friends and
will also be back as a customer. Cathy, Ferny Hills, QLD
I have only good things to say
Based on my recent & previous experiences of shopping online with Appliances Online I have only good things to say about it. Their service is so good. Which in this day & age, is a rare thing to find! We recently purchased a Bosch washing machine (WAE20262AU) they were very helpful over the phone with any query we had & their website is easy to navigate & purchasing is so simple. Their prices are unbeatable. I did the ring around & no-one would match or better the price! The delivery was super fast, machine arrived in 2 days & the delivery guy was on time, knowledgable, friendly & took our old machine with him! I cannot fault our experience with Appliances Online & will definitely be shopping with them again & again & agian.... Shannon, Kings Langley, NSW
I am so impressed with the fantastic service
I would just like to thank and congratulate you all on such a great company/site and such excellent customer service.
My boss required a Fisher & Paykal Rangehood to replace and existing unit in a property he has rented out. I contacted our normal "big name department store" and was told a price that was approx $55 more
expensive that what your price was. I was then told by this supplier that due to no stock at Fisher & Paykel it would be 5-6 weeks for delivery.
I then rang Fisher & Paykel directly who advised stock should be in by the end of next week.
In the mean time, whilst on hold to various departments, I came across your website. Personally I prefer to shop online, however my boss
tends to be a bit cautious. I rang your customer service team and spoke with a very friendly and
helpful staff member by the name of Andrew. He confirmed stock was there. That was on the Friday and on Monday morning it arrived and he had this installed by Tuesday for his tenant.
I am so impr Rachel, Coburg, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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