The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Your company offers everyone the same service
Hi, Just wanted to thank you for the prompt and courteous service offered by both your delivery and online support section. My washing machine turned up on time and intact. As I live in a rural location sometimes it is hard to get a competitive price, but your company offers everyone the same service, both city and rural pay the same, well done and thank you. If I need any other appliances I will certainly be contacting you. Megan,
A great way to shop
Thank you and all at Appliances online. Not only did you save me money but the Oven arrived on time.
Communication was excellent and so was the product. I had some reservations at buying this type of item online but I would recommend Appliances online to anyone. A great way to shop. I shopped around before buying from you. All the appliance stores give you there so called discounts and then they charge about $40 to deliver and one person arrives, then there is a charge for taking away the old oven.
Thanks again to all involved. I will definitely do business with you again. David, Greenwith, SA
We are now Very Happy Customers
SUCCESS! the Omega was delivered this morning and is installed in the kitchen to several positive comments from other members of the household – my wife & 30yr old daughter. This is just a quick note to say “thanks very much” to you for your excellent commitment to providing the best customer service for us following the Haier purchase. I have worked in customer service for the last 35 years and have to say the level of commitment to a positive resolution for ourselves and Appliances Online you have displayed is up there with the best! The end result is we are now Very Happy Customers, who will buy from you again , and recommend the company to family and friends when purchasing. Thanks again.
Roger & Sue, Endeavour Hills, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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