The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Delightful and funny
I just wanted to say thank you for a really good experience buying my new washing machine.
I had trouble ordering on line but once i spoke to someone it all happened so smoothly and quickly.
The guys who delivered the machine were delightful and funny.
I thought it was worth a note as in general customer service in Australia is so bad.
Thank you for all your help. Alison, Northcote, VIC
Will recommend to all my friends
I would just like to let you know that the whole process from ordering to delivery went smoothly and done as stated. A huge thankyou to all concerned I will recommend to all my friends work colleagues etc Diana, East Maitland, NSW
I was able to pay cash
I just want to say your company is fantastic! There is a real (nice) person on the end of the phone. The price is really competitive, the delivery guy communicated as promised and delivered, installed and removed the old machine. I was able to pay cash and it all was actioned within 24 hours of my first contact with you. Nice and easy! Keep up the great work. I will be happy to use you again and I am already recommending you! Jacky, Burleigh Heads
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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