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Legendary service
The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).Just wanted to say how impressed I was with the level of customer service I received from appliances online when ordering my sink and when organising collection. Although the warehouse was not open on the saturday, it was organised that my sink was in the office so I collect it. Thank you very much I will certainly recommend yourselves and be using you again.Just wanted to say how impressed I was I am emailing today to bring to your attention a very valuable staff member of yours. After purchasing a Samsung fridge from Appliances Online we experienced repeated issues with the fridge. After being constantly passed between Samsung and Lumley, the extended warranty company, we were left with a substandard fridge with no-one willing to take responsibility. I contacted Sally who, on every occasion was courteous, helpful and patient. Sally took control of the situation and liaised with all parties and eventually exchanged the fridge for a Westinghouse. Our experience with Sally has been so positive we intend to purchase all future products through Appliances Online and would happily recommend the company to others. Sally is a genuine asset to your company and has provided us with the best customer service we have ever received by far. Congratulations on such a fantastic employee.Best customer service we have ever received Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.Questions & answers
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