The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Extraordinary service and excellent communication
Good morning,
I would like to thank you very much for another outstanding transaction.
When I first ordered our new oven and cooktop for delivery on 9 April, you
told us that you couldn't deliver until 22 April as the products were not
in stock. After we explained that we really needed them on 9 April for a
new kitchen installation, your team bent over backwards to source the
appliances and meet our delivery date. We cannot thank you enough for this
extraordinary service and excellent communication. Your delivery team rang
yesterday morning around 7 to advise delivery would be between 8 and 9 and
they arrived at 8.30 - perfect! You really do deserve all the positive
feedback you receive. Many thanks again!
Niki Glover
Central Coast, NSW, Australia Niki Glover, UMINA BEACH
Delivery men were lovely
Thank you as I have been wanted to leave feedback as I found ordering from you a very hassle free and easy experience. And the delivery men were lovely. Brad & Kylie, Windsor, QLD
A very competitive price
Just a short note to say how refreshing it is to have some great customer service.I was very hesitant about ordering online for such a large item, however I was pleasantly surprised on your professionalism and level of customer service. I ordered on Friday afternoon and the item was delivered as promised Monday morning. The delivery guys were very friendly and you could tell they were happy with their job, not only did they install, took away my old washer, removed all the packaging material all in a very efficient manner. A very competitive price was provided and absolutely happy. Will be recommending your service to others. Cheers Nick, Ermington, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
No-one has asked a question about this product yet. Want to be the first?
We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .